Path: kernighan.cs.umass.edu!barrett From: camge@ix.netcom.com (Curt Esser) Newsgroups: comp.sys.amiga.reviews Subject: REVIEW: Turtle Lightning Amiga Software Followup-To: comp.sys.amiga.marketplace Date: 10 Jun 1997 03:05:50 GMT Organization: The Amiga Online Review Column - ed. Daniel Barrett Lines: 109 Sender: amiga-reviews@math.uh.edu (comp.sys.amiga.reviews moderator) Distribution: world Message-ID: <5nigae$usv@kernighan.cs.umass.edu> Reply-To: camge@ix.netcom.com (Curt Esser) NNTP-Posting-Host: liberation.cs.umass.edu Keywords: vendor, mailorder, commercial X-Review-Number: Volume 1997 Number 7 Originator: barrett@liberation.cs.umass.edu PRODUCT NAME Turtle Lightning Amiga Software (TLAS) BRIEF DESCRIPTION Mail order software (also supplies some hardware) vendor. AUTHOR/COMPANY INFORMATION Name: TLAS Address: P.O. Box 30499 Midland, TX 79712 USA Telephone: 915-563-4925 FAX: 915-563-4315 E-mail: TurtleGuy@Apex2000.net World Wide Web: ... LIST PRICE Varies by product, of course, from $1.50 (PD disks) up. CATALOG Disk Catalog available (6 disks - $3.00) They also send a printed catalog when you order Their catalogs are very informative, giving descriptions and any hardware requirements for all programs, as well as listing any incompatabilities (like: "Won't run on A3000 w/68030") TLAS also sends it's customers flyers offering some of their commercial software at reduced prices. SPECIAL HARDWARE AND SOFTWARE REQUIREMENTS Any Amiga REVIEW Being a USA Amiga owner, I have to order virtually ALL of my hardware and software by mail-order, so I have dealt with most of the USA mail-order companies as well as some overseas companies. Although I have gotten good service from them all [maybe I'm just lucky? :)] I would rate TLAS as one of the best! My order has always arrived as promptly as the mail system would allow. Obviously they live up to their "shipped within 24 hours" statement. More importantly, their customer service is excellent, something that is often lacking these days (and I don't mean just in the mail- order business!) I once recieved a bad disk from them and they immediately sent me a replacement, no questions asked. Once, when I was installing a 3.1 rom chip in an A1000, I needed some technical advice. The dealer I had bought the chip from was closed (it was 8:00 at night), the A1000 was in pieces on the kitchen table, so in desperation I called TLAS for help. I spoke to Terry Fike, one of the owners. He patiently spent 15 minutes on the phone with me, and we got the problem figured out. He did NOT ask if I was a customer (I was) or if I had purchased the chip from him (I hadn't) and NEVER gave the impression that I should hurry up so the paying customers could get through on the phone! LIKES The friendly atmosphere, good customer service, prompt shipping, good prices, descriptive catalog. DISLIKES AND SUGGESTIONS My only dislike is the lack of a WWW page ordering system. However, you can order by phone, fax, email or snail-mail. COMPARISON TO OTHER SIMILAR PRODUCTS On a 1-10 scale, I give them a 9.9 (-.1 for no web page) CONCLUSIONS When I order by mail, I always order from TLAS if they have the item I'm looking for. I would recommend them to anybody without hesitation. COPYRIGHT NOTICE This review is freely distributable Copyright 1997 Curt Esser camge@ix.netcom.com --- Accepted and posted by Daniel Barrett, comp.sys.amiga.reviews moderator Send reviews to: amiga-reviews-submissions@math.uh.edu Request information: amiga-reviews-requests@math.uh.edu Moderator mail: amiga-reviews@math.uh.edu Anonymous ftp site: math.uh.edu, in /pub/Amiga/comp.sys.amiga.reviews Web site: ftp://math.uh.edu/pub/Amiga/comp.sys.amiga.reviews/index.html